Home Care Packages are government subsidised. To receive a package, you need to contact My Aged Care and arrange for an Aged Care Assessment Team (ACAT) to come to your home and assess your needs. They will then decide what level of care you are eligible to receive. Once you have been allocated a package, you can then choose a provider.
Home Care Packages come in four levels, which deliver different levels of care and services. CCG Home Care provides all levels.
* Level 1: basic care needs
* Level 2: low-level care needs
* Level 3: intermediate care needs
* Level 4: high-level care needs
The subsidy from the Australian Government is dependent on what level package you receive.
To receive help through a Home Care Package, you will need to be assessed by a member of an Aged Care Assessment Team (ACAT). This free assessment determines one’s eligibility for a Home Care Package, and whether you have high or low level care needs. Depending on your individual circumstances, an income assessment may also need to be undertaken to determine the fee you are required to contribute to your Home Care Package.
To access an ACAT assessment, call My Aged Care on 1800 200 422 or visit www.myagedcare.gov.au.
Once My Aged Care has approved you for a certain level of care, you will be placed in a queue on their waiting list. Once you reach the top of this queue, My Aged Care will write to you with a referral code that confirms funds will be released for your approved package, to the provider of your choice. You can then contact CCG Home Care who can work with you to design a care plan which is tailored to your needs and budget. This care plan is an evolving document, and can be reviewed whenever you feel your needs change.
Should you wish to receive services without completing an assessment, please consider our Private Home Care service.
If you require assistance navigating the process, our friendly and experienced staff are here to help, call (03) 7300 6710 or email info@comfortcaregroup.com.au.
We would happily recommend CCG and were very satisfied with the care provided for our mum. The carers were able to adapt to Mum’s changing and increased needs over time. They regularly communicated to check on how things were going & kept us involved as a family, in planning Mum’s care.
The whole family was exceptionally impressed with the service given to our son. The home help ladies were excellent and very respectful and caring. We have nothing but praise for this company. Outstanding service.